Shipping & Delivery
Everything you need to know about shipping and delivery of the items you just bought on our site.
To ensure you have a fantastic online shopping experience, we take utmost care to deliver. Being a small business has its pro's and cons - while it allows us to have a focus on customer satisfaction, Having said that we have our stockist network across India to ensure your product reaches you on time and in the best condition.
FREQUENTLY ASKED QUESTIONS
The shipping charges for your product would depend on 2 key parameters
- the nature of the product you've ordered - big items weight more vs small items
- your shipping address
Our shipping charges include packaging, handling and transport costs. In case, your shipping location is classified as a remote location by our shipping partners, there would be an additional charge above the base shipping charge for heavy/bulky products; the same will be communicated to you after your order is placed via email/phone.
In a few cases, we would require additional documents like Road Permits and boring government forms that you would need to share with us before we can ship. The list is big and can be confusing, but our team will reach out in case we need your assistance.
What is the Estimated Delivery Time?
Once an order has been placed, we aim to process and ship out your products within 48hrs from our warehouses. An email with tracking details should be sitting in your inbox as soon as the items have been shipped.
Delivery timelines depend on two key parameters
- Product availability
- Your location
Broadly speaking, our stockist partners deliver within 1 to 14 business days. Remember, business days exclude public holidays and Sundays. Remote Areas take additional time. Products available in our Bangalore warehouse will be delivered on the same day in Bangalore city!
In case there are any issues with delivery or stock availability, our support team will reach out to help with delivery information, refunds or alternate product recommendations.
Don't worry, we have your back!